- If you are not satisfied with the product received Regardless of any reason, you can change or return the product within 3 days from the date of receipt of the product with the original condition (with close and unopened). We will be happy to exchange or refund.
- Please send the product that caused your problem back toThe Tron Dome Co Ltd. The returned product must be returned within 3 days after you have received the order.
- Customers will be responsible for the shipping cost. Unless the return is the result of a company error If those errors occur When we receive the product back from you, we will refund the shipping fee to your account.
- Returned products must be received in the same condition as you received from us. So please pack those products Returned well to ensure that those products arrive safely in normal conditions.
- Products sold by The Tron Dome Co Ltd Every piece is a product with a quality guarantee from the manufacturer / distributor. If there is a problem, you can contact the company directly to submit a claim or repair through The Tron Dome Co Ltd usually repaired by deposits. The Tron Dome Co Ltd It will take more time to contact the service center directly and there will be a charge for the operation, which the staff will inform you on a case-by-case basis Including the time to send and repair will depend on the operation of the company Which you need to bring a complete set of packaging products with a receipt and warranty card.
- To exchange or return products Please contact us by email. info@Ttron dome.com for products that you want to exchange or return When we receive your request, We will contact you via email or phone.
- In case of a refund, please inform the details of the transfer in Receipt Specify bank account, account type.
- (Must be the name of the receipt only) account number, bank branch, but if you do not specify, the company will not refund the money.
- Items are also subject to customs clearance and may be held until duties and taxes are paid. As the importer/consignee, it is your responsibility to pay duties and taxes. We are not able to refund customs fees or additional charges that must be paid to get your package delivered. If your order is returned to us, please contact info@Tron dome.com.
- We do not accept exchanges / returning the following cases:
- Products that are not purchased from Tron Dome Co Ltd
- Products that have been opened or used.
- Damaged products or damage due to improper packaging Which comes from the return of the customer.
- The customer does not deliver products, return receipts, gifts and / or other products. Return to the company.
- The customer does not return the product to us within 3 days after receiving the product.
